5G-HOTEL
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Good to Know

Policies and FAQ

Last updated October 2026

Questions

Frequently Asked Questions

How do I book a room?

Open Rooms, pick a room and your dates, enter your details and pay securely with Paystack. Your room code is emailed to you right after payment.

How long is my room held while I pay?

10 minutes. If payment is not completed in that time the booking expires and the room is released for other guests.

What is the room code?

Each room you book gets its own single-use code. Show it at reception when you arrive to be checked in.

Can I pay part of the amount now?

For stays longer than 2 days you may pay for 2 days online and settle the rest at check-in.

What are the check-in and check-out times?

Check-in is from 2:00 PM and check-out is by 1:00 PM.

I paid but did not receive my code. What should I do?

Check your spam folder first. If it is not there, chat with reception from the website and give us your name and payment reference.

Can I book at the front desk?

Yes. Walk-in guests are welcome, subject to availability. Payment is made at reception.

Is my card information safe?

Card payments are handled by Paystack. We never see or store your card details.

Where are you located?

Amaozalla by Echara/Ugwuonye Road, Nsukka town, Enugu State.

Hotel Rules

Hotel Policies

Identification

Reception may ask for a valid ID when you check in.

Booking codes

Codes are single-use. Keep yours private, because anyone holding the code can check in to that room.

Payment window

Bookings that are not paid within 10 minutes are cancelled automatically.

Changes and refunds

To change or cancel a booking, contact reception as early as you can. Each request is reviewed individually.

Check-out

Please check out by 1:00 PM. Ask reception about late check-out.

Conduct

Guests are asked to respect other guests and hotel property. The hotel may refuse or end a stay for misconduct.

Legal

Terms of Service

  1. By booking with 5G-HOTEL you agree to these terms.
  2. Prices are shown in Nigerian Naira and are confirmed at the time of booking.
  3. A booking is confirmed once payment is received and your room code is issued.
  4. Unpaid bookings expire after 10 minutes and the rooms are released.
  5. Room codes are single-use and may not be resold or transferred for payment.
  6. The hotel may refuse service or end a stay where a guest breaks hotel rules or the law.
  7. The hotel is not responsible for the loss of valuables left unattended.
  8. These terms are governed by the laws of the Federal Republic of Nigeria.

Your Data

Privacy Policy

What we collect: your name, email address, phone number, stay details, messages you send us through chat, and reviews you submit. Your name and comment on a review are shown publicly.

Payments: card payments are processed by Paystack. We do not see or store your card details.

How we use it: to process your booking, send your room code and receipt, check you in, answer your messages, and improve our service.

Who we share it with: only service providers that help us run the hotel website, such as payment, email, hosting and database providers. We do not sell your information.

Your rights: you may ask to see, correct or delete your personal data, in line with the Nigeria Data Protection Act 2023. Contact reception to make a request.

Still have a question? Use the chat button on the home page to talk to reception.